Customer Service

Welcome

   Tetiana K Clothing is made Canada with the highest care and love. A strong emphasis on using high quality fabrics can be seen throughout the entire line. The pieces are classic, elegant and feminine with a youthful flare.

Shipping

   Shipping will be made using Canada Post Ground Parcel Service. Canada: 1 - week. USA: 1 - 2 weeks. Worldwide: 2 - 4 weeks. For upgrades additional charges may apply. No insurance is included. If you would like to add insurance please send us a note and we will bill you the difference. Canadian shipments include a tracking number. For a tracking number elsewhere additional charges may apply. Any customs fees are the buyers responsibility.

Refunds and Exchanges

   All regular priced unworn, unaltered items with all their original tags will be accepted for RETURN or EXCHANGE within 14 days. Buyer is responsible for all shipping charges. All discounted items are final sale.

Additional Policies and FAQs

   We do our best to take good photos that represent the colours of the clothing as best as possible, but cannot guarantee that the colour will be true on everyone's individual screen and device. Please allow for a small variance in colour shade. If you are looking for a very specific shade please feel free to email us and we will do our best to answer your questions.

   If you have any questions at all about sizing please email us and include which item you are interested in and if possible, what size you normally wear or even your measurements that way we can recommend a size best for you or point out anything to keep in mind particular to that style when choosing a size.

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